As a business gets bigger, the owner, workers and enthusiastic helpers typically spend much time doing the following:
> Managing inventory
> Receiving shipments
> Repacking products to deliver to customers
Time spent on onsite inventory is time stolen from marketing and sales efforts. It also highlights a sure business concern: the need to outsource specific business chores like fulfillment.
Business owners who work far from home perhaps don't have stacks of products in their homes. Still, they have plenty of other reasons to call for off-site inventory:
> They want to be freed from disorganized and inexact inventory.
> They want to restructure the fulfillment process by enhancing logistics and Internet ordering abilities.
> They want to concentrate more on sales instead of warehouse and fulfillment.
> They are enthusiastic about a direct marketing campaign, but don't have enough space to do the task.
> They want to save overhead costs, including employee costs.
So what is a fulfillment house in particular?
You have alternatives to fix your inventory management issues. No, these don't include renting an unused area or moving things to a self-storage facility. Utilizing fulfillment services is the smarter answer.
The terms, fulfillment provider, fulfillment service and fulfillment company, are interchangeably used very often.
As soon as a company receives an order, the fulfillment house is accountable for taking that product to the customer.
Fulfillment can include customer credit card processing, updating website inventory, product reorders and returns and even call center support.
For example, somebody 10 products from your store. You let the fulfillment company by calling or emailing them, and that is your part of the process. The fulfillment company picks up the items from the warehouse, packs them up and calls the shipper and customer. If you want to read more about fulfillment services, you can go to https://www.youtube.com/watch?v=46gvNKFIgjY.
Should a business have other partners already, such as a hosting company, the job of the fulfillment company could change. A small business owner may handle the internal work himself or work with a hosting company that takes credit card information, view here for more info!
The fulfillment company will then pick-and-pack the products, offer customer support and take charge of the returned items, learn more here!
With an order fulfillment service, a business will be able to choose between handling small orders and not at all. A business that wants to handle small orders needs to hire a package delivery service and retain some inventory on hand.
House Picking a Good Fulfillment House
There are plenty of other things you should consider in ensuring that you end up with a quality fulfillment company -error rate, response time, overall reputation, etc.
The long and short of it is you need to do your homework. With all the fulfillment service providers nowadays, not to mention the industry is not devoid of cowboys, it would be foolish to choose randomly.